Privacy Policy

Effective Date: 12 July 2025

Wag ‘n’ Bag (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through our website, online forms, and Facebook Lead Ads.

1. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Residential address or suburb

  • Number of pets or service preferences

  • Any other information you voluntarily provide via our forms or contact channels

We collect this information directly from you when you:

  • Fill out a form on our website

  • Submit a Facebook or Instagram lead ad

  • Contact us via SMS, email, or social media

  • Become a paying customer

2. How We Use Your Information

We collect and use your information to:

  • Provide dog waste removal and related services

  • Generate quotes and respond to your enquiries

  • Send service reminders, booking confirmations, and follow-ups via SMS or email

  • Manage your subscription, payments, and service preferences

  • Improve our services and personalise communication

  • Send marketing and promotional offers (only with your consent)

3. Facebook Lead Ads

If you submit your information via a Facebook or Instagram Lead Ad, it is used solely to:

  • Contact you with a quote or service information

  • Add you to our onboarding process

  • Follow up by SMS, phone call, or email regarding the services you requested

4. How We Store and Protect Your Data

Your data is stored securely using reputable platforms such as Go High Level (CRM and marketing), Stripe (billing), and Xero (accounting). These providers follow modern encryption and security protocols.

We take reasonable steps to:

  • If you have opted in, we may send occasional promotional offers. You can opt out at any time by:

5. Marketing and Opt-Out

If you have opted in, we may send occasional promotional offers. You can opt out at any time by:

  • Clicking “unsubscribe” in an email

  • Replying STOP to an SMS

  • Contacting us directly at [email protected]

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make updates, please contact us at:

Email: [email protected]

7. Third-Party Services

We may use third-party services for hosting, marketing, and analytics. These may include platforms like:

  • Facebook/Meta

  • Google Analytics

  • Stripe

  • Go High Level

  • Xero

We do not authorise these services to use your data for their own purposes.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Wag ‘n’ Bag

Email: [email protected]

Sunshine Coast, QLD, Australia

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

At Wag ‘n’ Bag, we’re committed to delivering reliable and hassle-free dog waste removal services that help you reclaim your yard. No more dodging landmines or dealing with unpleasant smells—just a clean, healthy outdoor space you and your furry friend can actually enjoy. Whether you’re hosting a backyard BBQ, watching the kids play, or letting your dog run free, we’ll keep your lawn safe, fresh, and paw-perfect every single week.

Wag 'n' Bag | © 2025 | All Rights Reserved.