Effective Date: 12 July 2025
Wag ‘n’ Bag (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through our website, online forms, and Facebook Lead Ads.
We may collect the following types of personal information:
Full name
Email address
Phone number
Residential address or suburb
Number of pets or service preferences
Any other information you voluntarily provide via our forms or contact channels
We collect this information directly from you when you:
Fill out a form on our website
Submit a Facebook or Instagram lead ad
Contact us via SMS, email, or social media
Become a paying customer
We collect and use your information to:
Provide dog waste removal and related services
Generate quotes and respond to your enquiries
Send service reminders, booking confirmations, and follow-ups via SMS or email
Manage your subscription, payments, and service preferences
Improve our services and personalise communication
Send marketing and promotional offers (only with your consent)
If you submit your information via a Facebook or Instagram Lead Ad, it is used solely to:
Contact you with a quote or service information
Add you to our onboarding process
Follow up by SMS, phone call, or email regarding the services you requested
Your data is stored securely using reputable platforms such as Go High Level (CRM and marketing), Stripe (billing), and Xero (accounting). These providers follow modern encryption and security protocols.
We take reasonable steps to:
If you have opted in, we may send occasional promotional offers. You can opt out at any time by:
If you have opted in, we may send occasional promotional offers. You can opt out at any time by:
Clicking “unsubscribe” in an email
Replying STOP to an SMS
Contacting us directly at [email protected]
You have the right to access and correct the personal information we hold about you. To request access or make updates, please contact us at:
Email: [email protected]
We may use third-party services for hosting, marketing, and analytics. These may include platforms like:
Facebook/Meta
Google Analytics
Stripe
Go High Level
Xero
We do not authorise these services to use your data for their own purposes.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Wag ‘n’ Bag
Email: [email protected]
Sunshine Coast, QLD, Australia
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
At Wag ‘n’ Bag, we’re committed to delivering reliable and hassle-free dog waste removal services that help you reclaim your yard. No more dodging landmines or dealing with unpleasant smells—just a clean, healthy outdoor space you and your furry friend can actually enjoy. Whether you’re hosting a backyard BBQ, watching the kids play, or letting your dog run free, we’ll keep your lawn safe, fresh, and paw-perfect every single week.
Wag 'n' Bag | © 2025 | All Rights Reserved.